Cutomer support: PHP Support Tickets

PHP Support Tickets is a PHP based support ticket software platform that is available as a free download and in a special premium version for $9.99. PHP Support Tickets is easy t use and intuitive for help desk technicians and customers alike. Minimal screen clutter keeps the main focus of the help desk and customers on the support ticket process.

PHP Support Tickets was designed for maximum expandability and ease of use. It offers an easy web based installation script. Help tickets and answers can include attachments and clients can register themselves for help ticket updates. Duplicates of tickets and answers are never generated by clicking the refresh button. This saves valuable system resources.

Email notifications can be received for new tickets, new users, answered tickets and changes in ticket status. Administrators can customize email notification and can disable them all together. Plain text emails are supported so customers and help desk technicians can access and read emails no matter what email client they are using.

Departments can easily be created by administrators to help prioritize support tickets. Departments help support tickets get to the right person quickly, providing faster turn around times for support tickets and more satisfied customers.