PerlDesk is a help support system with extensive help features. It is ideal for web sites with multiple help desk technicians that work with multiple users. PerlDesk is a commercial product that requires the purchase of a license before the software can be installed on a web server.

PerlDesk helps corporate web sites to manage email support requests and streamlines the response process. It helps keep client response prioritized and organized to provide better customer service to web site visitors.

PerlDesk is browser based, so no software installation is required on company PCs. A live chat feature is available in the enterprise version. Help is available to customers through email or through a simple, customizable web form. A knowledge base module can help customers find the answers to the most commonly asked questions, bypassing the help ticket process and giving them quick access to solutions.

Corporate users can create multiple departments to help route help tickets to the correct person more efficiently. Users can have their own secure log in to view and cancel their own support tickets.

The PerlDesk layout is fully customizable for standardized appearance of applications fr help desk technicians. Transcripts are automatically kept for each customer web chat.