E-mail accounts offer a whole lot more than just the ability to send/ receive e-mails. Here are
some of the additional options that are of potentially significant value to businesses.

Aliases - Essentially different names for e-mail addresses/ multiple addresses, many
ISPs allow users to have multiple aliases like, for example, support@mydomain.com and
info@mydomain.com, allowing clients to access/ communicate with more specific services/
parts of a business.

Forwarding - Forwarders enable aliases to be forwarded to single or multiple e-mail
addresses. A forwarder could, for instance, be set up to forward e-mails sent to the
info@mydomain.com address to the support@mydomain.com, removing the need for
additional staff to deal with e-mails, while simultaneously providing an appearance of being a
large company with several different departments.

Auto-Responder - This option can be used to automatically respond to e-mails by sending a
reply message containing static information to the sender.

Catch-all - E-mails containing typos, incorrect names, and so on, but spelling the
domain name within the e-mail address correctly (such as ifo@mydomain.com, for
example) can be caught using the catch-all mailbox feature. Setting up an alias like
mailmanager@mydomain.com will enable e-mails containing typos to be redirected to this

Mailing Lists - Provided by most ISPs in some form or another, mailing lists enable
distribution of newsletters, catalogues, etc to large numbers of recipients at the same time.